Pega Customer Decision Hub design patterns

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thumb text-top Pega Customer Decision Hub™ leverages Pega’s AI and Decision Management engine to deliver a system that delivers real-time next best actions for our clients’ customers across Mobile, Web, E-Mail, SMS, and other channels. Customer Decision Hub design patterns provide best practices for making 1:1 customer engagement implementation projects run in an optimal, scalable and performant way. They include best practices on configuring customer data models, organizing business structures, defining engagement policies, extending the next-best-action strategy framework, integrating with external channels, configuring the adaptive and predictive models, Cassandra and many more.

Featured Patterns
Knowledgebase Links
Design Patterns
Customer Decision Hub PatternsCapability/Industry AreaDescription
Action Flow TemplateDecisioningLearn how to build a reusable Action Flow template
Business operations in 1:1 customer engagementBusiness agilityAn overview of Business Operations
Extending real-time container requestCross-sell and upsell on digitalExtend the real-time container payload so an external application can pass additional input.
Importing and exporting data in Pega Customer Decision HubData managementLearn how to import and export data to and from Pega Customer Decision Hub.