Importing and Exporting Data in the Pega Customer Decision Hub

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Importing and exporting data in Pega Customer Decision Hub / This is the approved revision of this page, as well as being the most recent.
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Importing and Exporting Data in the Pega Customer Decision Hub

Description Learn how to import and export data to and from Pega Customer Decision Hub.
Version as of 8.5
Application Customer Decision Hub
Capability/Industry Area Data management



At the beginning of a Pega Customer Decision Hub™ project, you need to define your entities (for example, Customer, Account, Subscriber), source the data for these entities from client data sources or by means of real-time aggregations and transformation, and then export the Interaction History data so that the client can evaluate the impact that Pega Customer Decision Hub has on their KPIs.

Creating a customer class[edit]

To successfully load customer data, you must configure a customer class. To create a customer class, set the context for the customer class, and add associated customer entities.

For more information, see Configuring the Customer Class.

Importing customer data into Pega Customer Decision Hub[edit]

After you created the customer class and entities, import customer data into Pega Customer Decision Hub.

For more information, see Ingesting customer data into Pega Customer Decision Hub on Pega Cloud.

Exporting customer data out of Pega Customer Decision Hub[edit]

Organizations frequently need to export data such as customer interactions or analytical and monitoring data out of Pega Customer Decision Hub for further processing.

For more information, see Exporting customer data from Pega Customer Decision Hub.