Implementing off-computer codes
|Description||Leveraging off-computer codes to better understand how employees work.|
|Version as of||8.5|
|Capability/Industry Area||Workforce Intelligence|
If no keyboard or mouse activity is registered for a period of over 60 seconds (recommended setting), the system classifies the time between interactions as idle.
For longer idle times (recommended setting 15 minutes), a pop-up window can be shown to prompt the user to categorize the idle time by providing a reason such as Lunch, Break, Meeting, etc. Idle time is then calculated until the time the user clicked the reason.
The reasons are also referred to as off-computer reason codes. These codes or reasons are optional and can be configured and reordered by an administrator. By default, off-computer codes are disabled, but they can be enabled for any level of the hierarchy.
Preconfigured off-computer codes
|Off-computer reasons||Reason code||Work category|
|Assisting Others||Idle-Assisting Others||Production|
|Receiving Assistance||Idle-Receiving Assistance||Production|
|Mail Room||Idle-Mail Room||Production|
|Paper Handling||Idle-Paper Handling||Production|
|No Work Available||Idle-No Work Available||Non Work|
|Personal Time||Idle-Personal Time||Non Work|
|System Issue||Idle-System Issue||Non Work|
- Be mindful of the impact a pop-up window has on daily operations.
- Keep off-computer codes deactivated during the first few weeks when establishing a baseline.
- Depending on requirements, an off-computer reason code is typically configured to be shown after 10 to 15 minutes of idle time.
- Keep the list of reasons short for quick and easy selection.
- If not using off-computer codes, keep in mind that it is common to have a high amount of idle time. For example, a regular lunch break equates to approximately 10% of a working day.
For more information, see Idle time.