Glossary:Workflow dashboard

Workflow dashboard

A dashboard in Workforce Intelligence that includes scores, insights, and a chart of workflows. You can interact with data on the dashboard to access more detailed information, select metrics to update the workflow chart, or open a table summary showing, for example, workflows filtered by a specific insight.

A dashboard in Workforce Intelligence that includes scores, insights, and a chart of workflows. You can interact with data on the dashboard to access more detailed information, select metrics to update the workflow chart, or open a table summary showing, for example, workflows filtered by a specific insight.

One of the following UI elements:

- A centralized workspace that displays operational information about your application and key performance indicators, such as the number of assigned items or the average time to resolve a case. A dashboard can include charts, reports, worklists, and other widgets.

- A single webpage that shows the current status and ongoing trends of your organization’s behavior. This data helps you to make informed decisions and guides you to specific investigations or outcomes.

A notification that alerts you to ways in which you can improve workflows and paths by highlighting certain events that occur in workflows or paths or both. For example, an insight might note that there is excess waste in several workflows, and recommend that you review the Waste tab to determine ways to lower the amount of waste.