Glossary:Work Queue

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Work Queue, work queue
A list of open assignments for a group of users. Assignments stay in the work queue until a user assigned to the work queue selects an assignment, or a manager sends an assignment in the work queue to a specific user. By associating many users with a single work queue, you ensure that even if individual workers are busy with other tasks, the work is processed efficiently.

To view the work queues in your application, in Dev Studio, open the Case Management > Work Management > Work queues landing page.