Glossary:Waste

waste

In Workforce Intelligence, time recorded as Non Work, Unknown, Wait Time, and Idle is categorized as Waste.

In Workforce Intelligence, time recorded as Non Work, Unknown, Wait Time, and Idle is categorized as Waste.

A defined category of associate focus that indicates the time that is spent in non-work-related applications and websites. For example, this time could indicate that the associate was on Facebook, Pinterest, or some other social media site. Your Pega Workforce Intelligence administrator defines which applications and websites are categorized as Non Work.