Glossary:Wait time

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wait time
In Workforce Intelligence, the period of time that a user waits for an application to become usable or for a browser to load a website or web application.

  • For applications, wait time occurs when the application hangs or becomes unresponsive to the user.
  • For browsers, wait time is the time that it takes for a website or application to load. Pega Robot Runtime determines the wait time based on the state of the Refresh/Stop button in the navigation bar. For instance, wait time reflects the amount of time between when the Refresh button changes to Stop, and when it returns from Stop to Refresh. Pega Robot Runtime captures this wait time data and transfers it to Pega Workforce Intelligence for analysis and presentation.

In browsers, Workforce Intelligence only tracks wait time for Microsoft Internet Explorer version 10 or later.