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- User Action, user action
- A task performed by a worker, such as a customer service representative (CSR), while working in a business process. For example, a user action could be a CSR entering income details in a loan request dispute. Other user actions can include changing the stage of a business process, creating assignments, and adjusting goals and deadlines. By incorporating user actions into your business processes, you ensure that the work that you create can be manually adjusted to meet dynamically changing circumstances.