Glossary:Unknown time

Unknown time

In workforce Intelligence, the amount of time spent in applications or away from the computer that is not categorized as Production Work, Other Work, or Non Work. Unknown time is shown as both an amount and a percentage of total time spent at the computer.

In workforce Intelligence, the amount of time spent in applications or away from the computer that is not categorized as Production Work, Other Work, or Non Work. Unknown time is shown as both an amount and a percentage of total time spent at the computer.

A defined category of associate focus that indicates work performed outside of production applications or websites. For example, this category could indicate that the associate was preparing a training class or documenting procedures for new associates. Your Pega Workforce Intelligence administrator defines which applications and websites are classified as Other Work.

A defined category of associate focus that indicates the time that is spent in non-work-related applications and websites. For example, this time could indicate that the associate was on Facebook, Pinterest, or some other social media site. Your Pega Workforce Intelligence administrator defines which applications and websites are categorized as Non Work.