The reassignment of a worklist or work queue by a user or manager with appropriate privileges.
The reassignment of a worklist or work queue by a user or manager with appropriate privileges.
Displays open assignments, ordered by urgency, for a specific operator. Use to view the ID, status, and relevant instructions for each item on the worklist. The system routes assignments to appropriate operators. For example, the system routes assignments that require a human resources manager to approve employee time off requests to the worklist of a human resources manager.
A list of open assignments for a group of users. Assignments stay in the work queue until a user assigned to the work queue selects an assignment, or a manager sends an assignment in the work queue to a specific user. By associating many users with a single work queue, you ensure that even if individual workers are busy with other tasks, the work is processed efficiently.
To view the work queues in your application, in Dev Studio, open the Case Management > Work Management > Work queues landing page.