Glossary:Timeline page

Timeline page

A webpage within Pega Workforce Intelligence that provides a supervisor with a daily view of the details and patterns of their associates’ utilization and application usage. You can use this page to compare behavior and drive improvements.

A webpage within Pega Workforce Intelligence that provides a supervisor with a daily view of the details and patterns of their associates’ utilization and application usage. You can use this page to compare behavior and drive improvements.

An office worker or employee whose job function is primarily performed on the desktop and whose activities are reported on and summarized by Pega Workforce Intelligence. Associates must have Pega Robot Runtime installed on their computers. Pega Robot Runtime collects the information that Pega Workforce Intelligence presents. Associates are also called data collectors.

In Workforce Intelligence, utilization is the measurement of how much of a user's time is spent in a specific time category, such as Production Work (work that contributes directly to the main business of the team or department).