Glossary:Staff Availability

Staff Availability, staff availability

A function that helps you manage the planned absences of your workers. For example, when a member of your team goes on vacation, you can route their assignments to a substitute user or team until they return to work.

A function that helps you manage the planned absences of your workers. For example, when a member of your team goes on vacation, you can route their assignments to a substitute user or team until they return to work.

A function that helps you manage the planned absences of your workers. For example, when a member of your team goes on vacation, you can route their assignments to a substitute user or team until they return to work.

An element that defines a Java function and makes the function callable from activities and expressions. A function is an instance of the Rule-Utility-Function rule type.

1) In user portals, a "team" is equivalent to a "work group". 2) One or more associates who work semi-autonomously on recurring tasks or towards a common goal. In a Pega Workforce Intelligence hierarchy, departments are comprised of teams. (Defined by the WFI team)