Glossary:Service Blueprint

Service Blueprint, service blueprint

A method of visualizing a customer’s end-to-end journey and the operations on the business side that are necessary to service that experience.

A method of visualizing a customer’s end-to-end journey and the operations on the business side that are necessary to service that experience.

A method of visualizing a customer’s end-to-end journey and the operations on the business side that are necessary to service that experience.

A Pega Platform method, distinct from a Java method. An operation that can be performed by one step of an activity ( Rule-Obj-Activity rule type), or by a Parse Structured rule ( Rule-Parse-Structured rule type).

A work party that typically initiates a case. In many applications, only one customer can be associated with a case.