Glossary:Participant

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Participant, participant
A person who is directly involved in a business process, such as a customer service representative (CSR), or a person who does not directly work on a business process but has a stake in the process, such as a manager. Participants can be members of your organization, for example a CSR, and users without an account in your application, such as a customer that creates a loan request though a website. To speed up case resolution and enhance communication, you can create participant categories, so that you can communicate with an entire group at the same time, for example, by sending an email to everyone in a group.