Glossary:Other Work

Other Work

A defined category of associate focus that indicates work performed outside of production applications or websites. For example, this category could indicate that the associate was preparing a training class or documenting procedures for new associates. Your Pega Workforce Intelligence administrator defines which applications and websites are classified as Other Work.

A defined category of associate focus that indicates work performed outside of production applications or websites. For example, this category could indicate that the associate was preparing a training class or documenting procedures for new associates. Your Pega Workforce Intelligence administrator defines which applications and websites are classified as Other Work.

An office worker or employee whose job function is primarily performed on the desktop and whose activities are reported on and summarized by Pega Workforce Intelligence. Associates must have Pega Robot Runtime installed on their computers. Pega Robot Runtime collects the information that Pega Workforce Intelligence presents. Associates are also called data collectors.

A person who has been set up to administer the Pega Workforce Intelligence application. You must be assigned the Administrator role to view all the options on the Administration tab.