Glossary:Opportunity tag

opportunity tags

A label that indicates the default opportunity types.

The following table lists the default opportunity types that are available:

Tag	Description
Central	Indicates applications or screens visited after exiting a central application.
Error	Indicates the receipt of error messages that you should investigate.
IM	Indicates excessive use of instant messaging applications.
Knowledge_Base	Indicates excessive use of the knowledge base.
Legacy	Indicates how much time is spent in applications that you are replacing or considering replacing.
Logon	Indicates an opportunity to implement Assisted Sign-On.
Noise	Indicates applications, screens, or webpages that the system omits from sequence and set-based opportunities, like Central.
Notes	Indicates an opportunity to implement automatically generated notes.

The Virtual_Desktop tag does not indicate an opportunity, but it is listed with the opportunity tags on the Application Administration tab. Use this tag to tell the system that an application is a virtual machine, so that the system counts it correctly.

A label that indicates the default opportunity types.

A text value that case workers and case managers can associate with one or more cases. Users can select from a list of available tags or create new tags. Case managers can then search, access, and report on tagged cases.

A business solution that automates workflows in your organization. Multiple, unrelated applications can be hosted in the same system. You create an application by running the New Application wizard.

(Deprecated) A configuration of panels (areas) in a harness that support a composite portal. Existing panel sets continue to function. As a best practice, upgrade panel sets to screen layouts.

A text value that case workers and case managers can associate with one or more cases. Users can select from a list of available tags or create new tags. Case managers can then search, access, and report on tagged cases.

A tab in Workforce Intelligence where you map applications, map screens and webpages, maintain Off Computer Reason Codes, specify opportunity settings, and manage Pega Workforce Intelligence users.