Glossary:Off-computer reason code

Off-Computer Reason Code

A code that defines what the associate was doing away from the desktop, creating idle time on their computer.

A code that defines what the associate was doing away from the desktop, creating idle time on their computer.

One of the two characteristics:

- The time that a CSR is unavailable for servicing customer requests while they are working.

- The amount of time that is spent idle, with no input from the associate, shown as both an amount and a percentage of total time. This value is defined by the Workforce Intelligence team.