Glossary:Missing hours

missing hours

The difference between the hours an associate or team was expected to work and the actual hours captured by Pega Workforce Intelligence. For example, if an associate was expected to work 40 hours and only 36 hours were captured, that associate would have four missing hours.

The difference between the hours an associate or team was expected to work and the actual hours captured by Pega Workforce Intelligence. For example, if an associate was expected to work 40 hours and only 36 hours were captured, that associate would have four missing hours.

1) In user portals, a "team" is equivalent to a "work group". 2) One or more associates who work semi-autonomously on recurring tasks or towards a common goal. In a Pega Workforce Intelligence hierarchy, departments are comprised of teams. (Defined by the WFI team)