Glossary:Inbound email processing

Inbound Email Processing, inbound email processing

A utility for managing the email messages that you receive in your application. When an email message arrives, Pega Platform reads the message, pulls it into your application, and creates a work item.

For example, you can configure your application to create cases based on the information in the body of inbound email messages.

A utility for managing the email messages that you receive in your application. When an email message arrives, Pega Platform reads the message, pulls it into your application, and creates a work item. For example, you can configure your application to create cases based on the information in the body of inbound email messages.

A utility for managing the email messages that you receive in your application. When an email message arrives, Pega Platform reads the message, pulls it into your application, and creates a work item. For example, you can configure your application to create cases based on the information in the body of inbound email messages.

A business solution that automates workflows in your organization. Multiple, unrelated applications can be hosted in the same system. You create an application by running the New Application wizard.