Glossary:Get Next Work

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Get Next Work, get next work
A function that helps you define the order in which users work on open assignments. Each time a user completes an assignment, Get Next Work selects another assignment for that user based on a set of criteria, such as user authority, skills, or urgency of the work.

For example, if a CRS is skilled in credit card compliance, the Get Next Work function might assign that person to first work on cases which require that skill. By choosing the best, most appropriate assignment to work on next, your application can promote user productivity, timeliness of processing, and customer satisfaction.