Glossary:Connector flow action

Connector Flow Action, connector flow action

A task that users perform to move a case closer to resolution. You create connector flow actions when you add a step to the life cycle of a case that collects information.

A task that users perform to move a case closer to resolution. You create connector flow actions when you add a step to the life cycle of a case that collects information.

A task that users perform to move a case closer to resolution. You create connector flow actions when you add a step to the life cycle of a case that collects information.

The act of closing a case by recording in the properties that work is complete.

As a case advances through a flow, information stored in its properties becomes more complete through user input and automatic processing. When the work for a case is complete, the case is marked as "resolved", or "closed".