Glossary:Case resolution

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case resolution, Case Resolution
An act of completing your business process. When the case reaches resolution, you can view the resolution status that describes the process outcome. By analyzing the resolution status, you can learn whether the case was successfully completed or rejected.

You can configure how your business process behaves after reaching the resolution stage. For example, when a loan request dispute reaches resolution, your application displays a Resoled-Approved status to inform that the loan request was approved. If your business process supports child processes, you can configure their behavior after the main process is resolved. For example, if the loan request is rejected, your application withdraws all the supporting processes.