Glossary:Attachment

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attachment, Attachment, Attachments, attachments
A file that you can add to the business process to provide additional information, such as relevant correspondence and documentation. You can group attachments into categories to enhance efficiency and speed up the resolution process.

For example, in a car accident insurance claim process, the user can add photographs of a damaged car to the Vehicle damage category and the medical care receipts into the Bodily injury category. Categorization of attachments helps to provide clear separation and context for each file that is associated with the business process.