Customizing email notifications in Pega Customer Service for Financial Services
This is the approved revision of this page, as well as being the most recent.
Jump to navigation
Jump to search
Customizing email notifications in Pega Customer Service for Financial Services
To standardize how email notifications appear across implementations, Pega Customer Service for Financial Services 8.5 introduced new email templates for the Intake and Resolution stages. The following table lists the rules used in the email templates that the implementation teams can use to customize email notifications in Pega Customer Service for Financial Services.
| Rule | Rule Type | Usage |
SendIntakeNotification_0
|
Correspondence | The standard intake correspondence rule. |
SendResolutionNotification_0
|
Correspondence | The standard resolution correspondence rule. |
Email header background color
|
Field value | This field value determines the background color for email headers. |
IntakeContentHeader
|
Paragraph | Use to customize the header message on the intake notification. |
ResolutionContentHeader
|
Paragraph | Use to customize the header message on the resolution notification. |
NotificationSalutation
|
Paragraph | Use for the standard customer salutation. |
IntakeContent
|
Paragraph | Use to customize the main body of the intake notification. |
ResolutionContent
|
Paragraph | Use to customize the main body of the resolution notification. |
NotificationSignature
|
Paragraph | Use for standard email signatures. |
NotificationDisclaimer
|
Paragraph | The generic disclaimer content or footer in email notifications. |