Industry accelerators for Pega Customer Decision Hub: Rapidly deploy solutions specific to your industry

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Industry accelerators for Pega Customer Decision Hub: Rapidly deploy solutions specific to your industry

Description Explore accelerator components that speed up the implementation of Pega Customer Decision Hub for the communications, financial services, healthcare, and insurance industries.
Version as of 8.6
Application Pega Customer Decision Hub
Capability/Industry Area Next Best Action



Introduction[edit]

Accelerators are foundational components within Pega Customer Decision Hub™ that enable solution providers to quickly build industry vertical solutions. Accelerators help you implement and get more value from your investment in Pega Customer Decision Hub.

What are accelerators?[edit]

An accelerator includes a customer analytical record (xCAR) data model and a Next-Best-Action Designer template designed for a specific industry. You can download accelerators as components from the Pega Marketplace.

  • xCAR data model
    Most organizations struggle to define flattened data that a decisioning application can process and from which it can extract meaningful value. With built-in collaboration with industry leaders, the freely-available xCAR data model includes entities to support a data schema for concepts within specific industries. The xCAR data model helps solution providers to build solutions for vertical industries quickly and efficiently.
  • Next-Best-Action Designer template
    The template provides a preconfigured Next-Best-Action Designer framework to support common business needs for a specific industry, enabling solutions to deliver new insights and more personalized customer engagements. The template includes a recommended business and group hierarchy and engagement policies that you can build upon to ensure that your customers receive the right actions in a timely manner. The template also provides prescriptive integration points to reduce initial implementation costs.  

Four industry accelerators are available to help accelerate innovation and deployment:

  • Communications
  • Financial Services
  • Healthcare
  • Insurance

Communications[edit]

Pega’s communications xCAR data model is a flattened structure meant for accelerating your communications Pega Customer Decision Hub application. The data model includes data entities and attributes to support typical AI use cases.

The Next-Best-Action Designer template for communications includes a standard configuration to accelerate your implementation of Pega Next-Best-Action Advisor with Pega Customer Decision Hub.

Download the accelerators from the Pega Marketplace:

Financial Services[edit]

Developed in partnership with global financial services, the banking data model extends the xCAR data model to provide a definition for common banking and financial industry data elements including loans, mortgages, collections, and more.

Pega’s financial services xCAR data model is a flattened structure meant for accelerating your financial services Pega Customer Decision Hub application. This data model scales your decisioning solution while optimizing performance. Constructed by domain experts with a consulting background, and built on experience gained through successful implementations, the xCAR data model provides an industry-approved accelerator.

The retail banking Next-Best-Action Designer template defines a standard configuration to accelerate your implementation of the Next-Best-Action Designer and Pega Customer Decision Hub in retail banking.

Build your Pega Customer Decision Hub solution that delivers a better banking experience, differentiates banks from the competition, and drives customer acquisition, loyalty, and long-lasting relationships.

Download the accelerators from the Pega Marketplace:

Healthcare[edit]

The healthcare accelerator provides the interoperability that you need to improve clinical care outcomes and drive revenue. When patient data is easily accessible, you can develop a Pega Customer Decision Hub solution to deliver one-to-one experiences, better communicate and educate patients, improve patient care plans, decrease return visits, and more.

Pega’s healthcare xCAR data model is a flattened structure meant for accelerating your healthcare Pega Customer Decision Hub application.

Use the preconfigured Next-Best-Action Designer template for healthcare projects to support decisioning on Health Outcomes across Chronic Care and Wellness Initiatives, Acquisition, Retention, and Administration Service Excellence.

Download the accelerators from the Pega Marketplace:

Insurance[edit]

Pega’s insurance xCAR data model is a flattened structure meant for accelerating your insurance Pega Customer Decision Hub application for personal lines. Also, to speed up and simplify the process of implementing next best actions, Pega provides a Next-Best-Action Designer template with the recommended business structure, engagement policies, arbitration, and channel settings suited for the insurance industry.

Download the accelerators from the Pega Marketplace:

Need support or have questions?

If you need more details or have a concern about the content, please contact us at CDH-Accelerators@pega.com.